10 Reasons Why Whole Foods Is Annoying

1. Not Your Bag, Baby. If I buy an apple and an Odwalla and stick it in my purse, why don’t I get the five-cent bring-your-own-bag credit? My purse is a bag! Also: Don’t make me feel guilty because I want a credit instead of making a donation.

2. Deer in the Headlights. I ran in for a last-minute purchase. I was immediately hit with bright lights, air conditioning cranked up, seven-foot displays of chocolate, aisles that seemed to be a series of blind corners. Around me, zombied-out shoppers shuffled past in a narcotic haze. I fled and recalled the book Coercion, by Douglas Rushkoff, in which he talks about the moment when you enter a shopping mall and are suddenly stunned into paralysis. That state of zonked-out vulnerability, called the Gruen Transfer after an Austrian architect, is sought out by marketers so they can more easily “transfer” their messages. Drop by Whole Foods for flax seed oil and mind control!

3. Cheesy Nostalgia. Was it my imagination, or did Whole Foods used to give out free cheese samples?

4. Carob-Glazed Doughnut Holes. Macaroni and cheese, teriyaki wings, “Two-Bite Pecan Tarts” in a plastic tub, and prepackaged chicken quesadillas are very, very, very bad for you. Yes, even if they contain organic ingredients. It’s hard to buy Whole Foods’ we-love-healthy-eating shtick when a lot of its profits are made off stuff like this.

5. Cultural Literacy 101. On one visit, the guy at the smoothie counter seemed stuck in some kind of smoothie cultural backwater—his mind was blown when I asked him to blend espresso, chocolate, and a frozen banana into a drink. Then a hippie checker asked me if my Flying Burrito Brothers shirt was from a restaurant. I told him it was a seminal rock band from the ’70s.

6. Farmer John Doe. CEO John Mackey told writer Michael Pollan last year, in response to Pollan’s critique of Whole Foods favoring industrial organics, that the company was evaluating a “multi-tiered system for rating organic farms and meat producers.” It was supposed to create more transparency so we’d see what farm that tomato came from exactly. Still waiting.

7. The Biggest Disappointment Ever. When the Cupertino, California, Whole Foods opened, it was billed as the “biggest ever!” in the Bay Area. Yay, big! Just like all the people in the store, and the cars in the lot. Walking around the giant store tired me so much I had to buy the largest cupcake I’d ever seen from the bakery counter—it had a frosted bumblebee of prehistoric proportions on top. When I bit into the cupcake, I nearly croaked. Dry interior, gummy frosting, no buttery flavor or chocolate bite. I could barely carry the thing to the trash without throwing out my back.

8. Hide-and-Seek. CHOW’s test kitchen needed $100 worth of El Rey chocolate, for some make-your-own candy bars it was testing. Whole Foods had it—great! And the staff assured us that they’d have it next week too. They didn’t. When they finally restocked, the chocolate was all spoiled with white bloom and couldn’t be tempered.

9. Kumbay-Nah. What retailer wouldn’t want its store to have that vibrant, warm buzz of community? People stay, they buy. When one of the San Francisco Whole Foods opened, it had a DJ on site, but that didn’t work out so well. There’s still a coffee bar, pizza grill, and massage chair, though—all of which are empty. Maybe try a needle exchange?

10. Old Bean. What was a package of tofu with a three-month-past-expiration date doing on the shelf?