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DeborahL's Profile

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Where are our T-shirts?

Thanks for your patience, we put the shirts in the mail today!

foodieX2, we don't seem to have info on your preferred shirt size. We emailed you today, so keep an eye out for that, and we'll send you a shirt once we hear back.

Thanks!

Sep 11, 2014
DeborahL in Site Talk

Site prone to crashing on every browser. Why?

Thanks for the info. We're continuing to look into this, but because we can't reproduce (including on iPad, steve h.), it'll take some time to troubleshoot. It's possible it's ad-related, as steve h. mentioned. We've also found iOS 6 to be more problematic than 7, and with the imminent arrival of iOS 8, we may not be able to support 6 much longer.

We'll keep you posted.

Sep 11, 2014
DeborahL in Site Talk

Site prone to crashing on every browser. Why?

Hi weezieduzzit. What mobile device are you on, and what version of the operating system are you running?

Sep 10, 2014
DeborahL in Site Talk

Cant read my collapsed post

Hi jen kalb. It looks like you're using IE8 with Windows XP, neither of which is supported any longer. I'd definitely start by trying a different browser. Also, if you log out and then log back in, are you able to expand collapsed posts then?

Sep 10, 2014
DeborahL in Site Talk

Insane bouncing and font issues

No ETA, sorry. When ads are involved, it's not something we always have control over. As noted, we're looking for ways to improve it.

Sep 09, 2014
DeborahL in Site Talk

RSS photo issue

Hi addiez. What you're seeing is actually correct. For discussions that don't contain any images, we've begun including general images so those threads can be surfaced in more places as related content and shared in more photo-focused places, like Pinterest (hence the large image size).

Sep 08, 2014
DeborahL in Site Talk

Insane bouncing and font issues

Hi foodieX2. We're not seeing the bouncing on iPad but do see some jumpiness on iPhone related to ads loading; we're working on improving that. We'll look into the font-size issue.

Sep 08, 2014
DeborahL in Site Talk

RSS photo issue

Hi addiez.

Which CHOW RSS feed are you using, and which RSS aggregator? Also, could you post a screen shot of what you're seeing?

Sep 08, 2014
DeborahL in Site Talk

New Chow.com Homepage

Hi hal2010.

Thanks for the feedback. We understand change can be challenging at first. The mobile login has remained the same throughout though--it's always been in the mobile "drawer" (icon at the upper left of a red square with three horizontal white lines).

Let us know if you're having trouble finding anything else on mobile.

Sep 08, 2014
DeborahL in Site Talk

Ad taking up screen

We've released a fix for this. Let us know if you encounter the issue again.

Sep 05, 2014
DeborahL in Site Talk

New Chow.com Homepage

We've released a fix for the overlaid ad on mobile. Let us know if you encounter this issue again.

Sep 05, 2014
DeborahL in Site Talk

New Chow.com Homepage

Hi LNG212.

On board pages on the desktop site, you are correct that the username of the person who created the thread is listed below the thread title. But on mobile, we've never displayed the username, just the thread title. (And on the Chowhound home page, the board name is displayed below thread titles.) But in terms of the duplicate "last reply" info, we're not able to reproduce that. Can you post a screen shot of what you're seeing?

Sep 05, 2014
DeborahL in Site Talk

No newsletters since mid-August

So it sounds like you are subscribed to, and receiving, the Home Cooking newsletter, and you've been unsubscribed from Recipe of the Day (which we're not sending out at the moment). If you need to adjust your subscription settings in the future, you can do that here:

http://www.chow.com/newsletters

Sep 05, 2014
DeborahL in Site Talk

Photo thumbnails not expanding in some threads

Which DOTM thread? The photo modal just launched normally for me here:

http://chowhound.chow.com/topics/987704

Sep 05, 2014
DeborahL in Site Talk

Photo thumbnails not expanding in some threads

We found the issue, related to the thread titles. We'll edit those titles for now, and will release a fix today. Thanks.

Sep 05, 2014
DeborahL in Site Talk
1

Photo thumbnails not expanding in some threads

Thanks Caitlin, we'll look into it.

Sep 04, 2014
DeborahL in Site Talk

No notifications

We haven't found any reason that your email in particular would be held up, and no one else has reported an issue. If one notification finally made it through, it may be a problem on your ISP's end. But we'll keep an eye on it.

Sep 04, 2014
DeborahL in Site Talk

Site prone to crashing on every browser. Why?

No, not a recent thing. One thing to check would be any browser extensions you might be running--things like AdBlock and Ghostery have been known to interfere with site functionality.

Sep 04, 2014
DeborahL in Site Talk

CHOW/Chowhound will be down for maintenance tonight (9/3/14)

More ongoing maintenance of the site, which will be down for about 2 hours starting at 11pm PDT. Apologies for any inconvenience.

Sep 03, 2014
DeborahL in Site Talk

Blinking Screen

Hi sherrib. We're not able to reproduce this on our end. We've had users report a flashing "hand" (with mouse action) in Firefox, and that issue was related to a browser plugin for Flash, so you might check what plugins are installed in your version of Safari. Do you see this same blinking-discussion issue in browsers other than Safari?

Sep 03, 2014
DeborahL in Site Talk

No newsletters since mid-August

Hi ErikaZ. We're not sure why you haven't received any newsletters recently--we'll take a look. In the meantime, can you double-check your subscription info on your Settings page for me?

http://www.chow.com/newsletters

Thank you.

Sep 03, 2014
DeborahL in Site Talk

troubles with Photo Story

Hi Cynsa.

The photos may be too large to upload all at once. Try selecting them one at a time, waiting for each to upload before selecting the next.

We're working on pinpointing when/why this happens, and providing an appropriate error message.

Sep 03, 2014
DeborahL in Site Talk
1

Ad taking up screen

Hi Melanie.

We'll look into the ad overlaying the search bar (we saw it happen with a different ad). If you refresh the page, it dismisses the ad and you can then use the search bar.

Sep 03, 2014
DeborahL in Site Talk

No notifications

Hi sandylc. We'll take a look.

Sep 03, 2014
DeborahL in Site Talk

Site prone to crashing on every browser. Why?

Hi ratgirlagogo. We're not able to reproduce this on our end in Windows 7. It looks like you're running Windows XP, which may be the culprit. We're only able to support the two most recent versions of both browsers and operating systems. For Windows, we support 7 and 8.

Sep 02, 2014
DeborahL in Site Talk

Any idea why my computer freezes every time I look around chowhound?

Hi Joebob. If you have any browser extensions running like Ghostery or AdBlock, these could be interfering with your ability to use the site. Try disabling them or adjusting the settings within them, to see if that resolves the issue.

We've had other reports of issues with the browser "back" button, but have not been able to reliably reproduce it to debug it. We're continuing to look into it.

Sep 02, 2014
DeborahL in Site Talk

Continued Feedback on Moderation Changes, and More Guidance for Bloggers

My email address has been temporarily added to the moderators@chowhound.com email list in the wake of Jacquilynne's departure, as a backup only. Apologies for the auto response being sent out widely, that was an unforeseen mishap. You should continue to contact the moderators--rather than me--with any questions about Chowhound. Thanks.

Sep 02, 2014
DeborahL in Site Talk

Site issue: Mouse Cursor Flashes from pointer to hand rapidly

Hey, thanks for troubleshooting that Novelli!

We believe those Flash issues are related to ads, not Chowhound content. And in recent months while viewing other sites, I personally have had repeated Firefox issues related to ads/scripts crashing the browser. Might be worth trying out a different browser if the issue continues for you, and healthytouch101 as well.

Aug 29, 2014
DeborahL in Site Talk

Sadness

Hi maudies5.

Here's the original announcement of the new policy:

http://chowhound.chow.com/topics/985121

Aug 28, 2014
DeborahL in Site Talk

Reply posts not allowed with Firefox?

Hi gourmanda.

Intermittent issues are notoriously difficult to debug, and if the issue isn't being widely reported (and can't be reproduced on our end), then the next thing to consider is the individual browser settings and operating system. As TeRReT mentioned, the first thing to try would be disabling your browser extensions to see if that resolves the issue.

In terms of operating systems, we only officially support the two most recent for all platforms. In the case of Windows, that means 7 and 8--I think you're using Vista? Hopefully that's not the source of the problem though.

If you're able to provide more details, we can try looking into this further.

1) Does it happen when you're trying to reply to the original post? Or to replies below the original post?

2) What happens exactly? Do you get an error message? Does nothing happen? Do you get an endless spinner?

3) A link to the specific thread it happened on would be helpful; screen shots are also valuable.

Aug 28, 2014
DeborahL in Site Talk