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DeborahL's Profile

Title Last Reply

Site issue: Mouse Cursor Flashes from pointer to hand rapidly

Hey, thanks for troubleshooting that Novelli!

We believe those Flash issues are related to ads, not Chowhound content. And in recent months while viewing other sites, I personally have had repeated Firefox issues related to ads/scripts crashing the browser. Might be worth trying out a different browser if the issue continues for you, and healthytouch101 as well.

Aug 29, 2014
DeborahL in Site Talk

Sadness

Hi maudies5.

Here's the original announcement of the new policy:

http://chowhound.chow.com/topics/985121

Aug 28, 2014
DeborahL in Site Talk

Reply posts not allowed with Firefox?

Hi gourmanda.

Intermittent issues are notoriously difficult to debug, and if the issue isn't being widely reported (and can't be reproduced on our end), then the next thing to consider is the individual browser settings and operating system. As TeRReT mentioned, the first thing to try would be disabling your browser extensions to see if that resolves the issue.

In terms of operating systems, we only officially support the two most recent for all platforms. In the case of Windows, that means 7 and 8--I think you're using Vista? Hopefully that's not the source of the problem though.

If you're able to provide more details, we can try looking into this further.

1) Does it happen when you're trying to reply to the original post? Or to replies below the original post?

2) What happens exactly? Do you get an error message? Does nothing happen? Do you get an endless spinner?

3) A link to the specific thread it happened on would be helpful; screen shots are also valuable.

Aug 28, 2014
DeborahL in Site Talk

site forgetting "read" posts

Hi escargot3 and gourmanda. We're not able to reproduce this. It looks like you're both using Firefox. Just out of curiosity, does this happen in other browsers?

Aug 27, 2014
DeborahL in Site Talk

Unable to post pictures

Hi obsessivebaker. We're not able to reproduce this, and we aren't seeing other reports of this issue. It may be related to settings on your computer or in your browser. You could check if you've got any browser extensions running, and if so, try disabling them to see if that resolves the problem.

Aug 26, 2014
DeborahL in Site Talk

Saving recipes

Hi 73simone.

Welcome to Chowhound! As mcsheridan helpfully explained, clicking on the Save to Profile button beneath a recipe's photo will save it to your user profile. You can reach your user profile page by clicking on your username within a discussion, or clicking on your user icon (in your case, the number 7) at the upper right of every page. From there, click on your Saved Recipes tab to view recipes you've saved to your profile.

Aug 25, 2014
DeborahL in Site Talk
1

Site issues

Hi Pan. Thanks for the report, we'll take a look.

Aug 25, 2014
DeborahL in Site Talk

Site issues

Hi Uncle Bob.

We're not seeing this happen on our end (Windows 7/Firefox is what you're using, correct?). Are you still having this issue?

Aug 25, 2014
DeborahL in Site Talk

Site issue: Mouse Cursor Flashes from pointer to hand rapidly

Hi healthytouch101.

We're not seeing this happening on our end, but we'll keep a lookout a for it.

Aug 25, 2014
DeborahL in Site Talk

Ads That Play Automatically

We've alerted the ad-ops team. Thanks for the report.

Aug 25, 2014
DeborahL in Site Talk

New posting protocol...

Hi equal_Mark and Tapas52.

About a month ago we released an updated design and new features for Chowhound. This page gives info on the new features:

http://www.chow.com/conversations

And these Site Talk discussions cover a lot of ground about the changes:

http://chowhound.chow.com/topics/983655
http://chowhound.chow.com/topics/984015

If you're having trouble posting, it might be related to browser extensions you have running. Here's a Site Talk discussion related to that issue:

http://chowhound.chow.com/topics/984149

Hope that helps!

P.S. We moved this discussion over to the Site Talk board and locked it since it covers questions answered in the linked discussions here. Thank you.

Aug 25, 2014
DeborahL in Site Talk

I Wish OP for Photo Stories Would Collapse After First Viewing

Hi MplsM ary. You can click on the reply count at the top of the thread (between the share buttons and the Follow button) and that will jump you down past the original post to where the replies begin.

CHOW/Chowhound will be down for maintenance tonight (8/21/14)

We hope to have everything back up and running in under two hours.

Aug 21, 2014
DeborahL in Site Talk

CHOW/Chowhound will be down for maintenance tonight (8/21/14)

Just wanted to give folks a heads-up that the site will be down starting at 11 p.m. PDT for maintenance. We apologize for any inconvenience.

Aug 21, 2014
DeborahL in Site Talk

Photos from Photo story don't appear under my profile

Great catch cowboyardee! We'll look into this, because those photos definitely should appear on the Photos tab of your profile.

Aug 21, 2014
DeborahL in Site Talk

Unable to post pictures

It's possible the files you're uploading are too big. If you upload them one at a time--select one, let the upload complete (till the progress bar disappears), then select the next one, and so on--does that work?

Aug 20, 2014
DeborahL in Site Talk

Top of page inaccessible on Android phone

Thanks for the update, glad it's resolved itself.

Aug 19, 2014
DeborahL in Site Talk

Top of page inaccessible on Android phone

Hi small h. We're not able to reproduce this. Can you send a screen shot of what you're seeing?

Aug 19, 2014
DeborahL in Site Talk

Unable to post pictures

Thanks for the additional info obsessivebaker. We'll keep trying to pinpoint, though for the moment we can't reproduce this.

Aug 15, 2014
DeborahL in Site Talk

Marla baker (mission, SF)

Thank you for clarifying that! Both the bakery and the recipe. I didn't quite understand the four signs that hang next to the sidewalk window there.

Just happened across a review of the Outer Richmond location of Marla, posted on sfgate today:
http://www.sfgate.com/restaurants/art...

Unable to post pictures

Hi obsessivebaker.

Does this only happen when you're creating a new discussion, or is it true for both new discussions and replies to existing discussions? Does it happen across all types of discussion that allow photo uploads? (Discussion, Q&A, Photo Story)

I'm replying in Chrome on OS 10.8.5 (looks like you're running OS 10.9.4) and I was able to upload a photo, so we're still trying to reproduce the issue.

One other area to explore would be browser extensions, things like Adblock or Ghostery. Check the settings to make sure that Chowhound is whitelisted (allowed).

Aug 13, 2014
DeborahL in Site Talk

Marla baker (mission, SF)

Stumbled across the York Street pastry window today on my way to the vet. Went back after the appointment and got a savory scallion scone and a maple-sugar donut. I wish I could share photos but neither survived the ride home. The scone was wonderful, dense without being heavy, incredibly buttery, nice sprinkling of large-flake salt on top. And the donut was more like a small cake in size, several inches tall. It was both heavy and light. I'm a fan of cake donuts over Krispy Kreme-type air-pocket donuts. This one was incredibly tender (the light part) while also being substantial (the heavy part)--it struck me as more bread-like than donut-like. Both delicious, both worth making a special trip for. I might have to go check out the Richmond location now.

http://www.marlabakery.com/ee/index.p...

Ads That Play Automatically

This should be fixed now. Please let us know if you run into it again.

Aug 13, 2014
DeborahL in Site Talk

Clicking on Reply Count Doesn’t Take Me to First Unread Post

You are correct Caitlin, and that's a clarification worth noting (again): On the All Discussions tab of users' profiles, there *will* be blue dots indicating updates to threads you've already read. On the My Followed Discussions tab, there will *not* be blue dots, because in essence it's implied--these are discussions that a user has chosen to follow or participate in, so if a discussion title appears in bold, it means a discussion that that user previously read and followed, or replied to and therefore followed, has been updated. No blue dot needed to further elaborate.

So, no blue dots on the My Followed Discussions tab in Profile; yes blue dots on the All Discussions tab.

Aug 13, 2014
DeborahL in Site Talk

Ads That Play Automatically

Hi MplsM ary. I just saw this happen myself and filed a bug with our ad ops. Thanks for the screen shots.

Aug 13, 2014
DeborahL in Site Talk

One of the threads I follow isn't collapsing the replies I've already read...

Hi rudeboy.

As foodieX2 mentioned, many users have run into issues on the site because of browser extensions they have running, so that's a good place to start. Check the settings in your browser extensions, or disable them to see if that resolves the issue.

Aug 12, 2014
DeborahL in Site Talk

Font of the main board?

Hi linguafood. We're looking at Chrome on MacBook Pros and not seeing a font issue. Can you post a screen shot by any chance?

Aug 11, 2014
DeborahL in Site Talk

Are there pictures that are hidden from me?

Hi DebinIndiana.

We're not sure how the Feedly system works for pulling in CHOW content. The first thread you link to has a photo of bisque about halfway through:
http://chowhound.chow.com/topics/9649...

Couldn't say where the photo of Julia Child came from in the second instance.

Aug 11, 2014
DeborahL in Site Talk

The Testing Thread - Part 4

second reply

Aug 08, 2014
DeborahL in Site Talk

The Testing Thread - Part 4

reply to test posting error

Aug 08, 2014
DeborahL in Site Talk