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no hot bread with lunch at Bonefish Grill - Lawrenceville

How do I know what?

Complimentary bread was always provided without asking in my experience.

Mar 26, 2014
ieee488 in Chains

no hot bread with lunch at Bonefish Grill - Lawrenceville

Why would your server bring bread to a table that wasn't ready to begin the dining process?

You asked and received at DINNER.

Mar 26, 2014
ieee488 in Chains

no hot bread with lunch at Bonefish Grill - Lawrenceville

My comfort zone is that restaurant tells me what is and isn't available at the beginning of the meal.

No guessing. No asking.

Simple isn't it?

And yet Bonefish Grill chooses to make it difficult.

Mar 26, 2014
ieee488 in Chains

no hot bread with lunch at Bonefish Grill - Lawrenceville

How was Lauren75 suppose to know it is on-demand?

Mar 26, 2014
ieee488 in Chains

no hot bread with lunch at Bonefish Grill - Lawrenceville

At every other restaurant I have ever been to, I have NEVER had to ask whether complimentary bread is served or not.

Mar 26, 2014
ieee488 in Chains

no hot bread with lunch at Bonefish Grill - Lawrenceville

I can't say why Bonefish Grill has this policy.

To me and the other first time lunch customers it was hidden.

The phrasing of the policy is interesting and allows for deniability. If we have it, you can request it.
So lawyerish.

Mar 26, 2014
ieee488 in Chains

no hot bread with lunch at Bonefish Grill - Lawrenceville

I have *never* had to ask for bread at Outback Steakhouse.

As for Bonefish Grill's bread at lunch policy, I have no idea what their motivation is.
All, I know is that is hidden. And customers are told different things depending on how the wind blows reference Lauren75's post above.

Mar 26, 2014
ieee488 in Chains

no hot bread with lunch at Bonefish Grill - Lawrenceville

Yes, I have 86'd Bonefish.

And yes I will not go back to Peony Pavilion. No customer wants to charged for hot tea when they only had hot water.

Mar 26, 2014
ieee488 in Chains

no hot bread with lunch at Bonefish Grill - Lawrenceville

No, you missed their response.

You can KNOW to ask, and you *may* receive it at LUNCH.

You experience was at dinner.

I have never had a problem with them immediately bringing the hot bread at dinner.

Mar 26, 2014
ieee488 in Chains

no hot bread with lunch at Bonefish Grill - Lawrenceville

No, no gift card. Interesting that is how your mind works.
The corporate just passed the buck back to the franchise.

You apparently don't understand that this is about the principle of treating every customer the same.

Mar 26, 2014
ieee488 in Chains

no hot bread with lunch at Bonefish Grill - Lawrenceville

Because I want EVERYBODY who is their "friend" on their Facebook to see that this is their policy.

So, that Lauren75 above also knows that she was lied to.

Mar 26, 2014
ieee488 in Chains

no hot bread with lunch at Bonefish Grill - Lawrenceville

Again, how does the customer know that they have option to request the bread when this customer is a complete newbie to the chain? Read minds?

Even though I knew they have bread for lunch, I did not know and was not told that I had the option to request the bread for lunch.

I think it is a deliberate attempt by them to hide it and thus have deniability.

Mar 25, 2014
ieee488 in Chains

no hot bread with lunch at Bonefish Grill - Lawrenceville

How is it wasting food, if the customers are TOLD it is available? In other words, telling the customer they can have bread if they want it. You don't immediately bring it to the table.

Mar 25, 2014
ieee488 in Chains

no hot bread with lunch at Bonefish Grill - Lawrenceville

If you were a complete newbie would you really ask????

You write that you would ask, because you have been to the restaurant chain and know that they serve complimentary bread.

Would you know to ask if you went there for the first time, for lunch and saw no other table with bread? Would you really know to ask then?

Mar 25, 2014
ieee488 in Chains

no hot bread with lunch at Bonefish Grill - Lawrenceville

Why yes. It is.

Apparently, others have a strong opinions.

Mar 25, 2014
ieee488 in Chains

no hot bread with lunch at Bonefish Grill - Lawrenceville

The win-win is to treat every customer equally.

What is the point of keeping the availability a secret so that the customer has to ask for it?

How exactly is the customer suppose to know to ask? I only know there is bread because they served it at dinner. If I was a total newbie, how would I know if they did not FIRST inform me of it? Read minds?

Mar 25, 2014
ieee488 in Chains

no hot bread with lunch at Bonefish Grill - Lawrenceville

I am sure Bonefish Grill does not care that I share their private communication, that you are so EAGER to hear.

we're so sorry for the disappointing experience. By chance, did you get the opportunity to speak with a manager during your visit?

Mar 25, 2014
ieee488 in Chains

no hot bread with lunch at Bonefish Grill - Lawrenceville

The corporate response is asking whether we contacted the "manager". We called up on Sunday which is when we were told the "official policy" that I posted above.

Mar 25, 2014
ieee488 in Chains

no hot bread with lunch at Bonefish Grill - Lawrenceville

We are not talking about Hillstone/Houston.
The policy should be so that every customer KNOWS about it.

You want to support them with your $$, go right ahead.
I am not.

Or perhaps you get comps, so you don't give a hoot what happens. We pay for our meals.

Mar 24, 2014
ieee488 in Chains

no hot bread with lunch at Bonefish Grill - Lawrenceville

Right. Ask for bread that no other table had.

The policy is apparently pliable. You should read the above post by the woman who asked but was denied.

My contention is that every customer be treated the same. If you prefer to be treated worse than another customer, that is your perogative. My money is too hard earned to waste an establishment that has this sort of wish-washy no-accountability policy.

Mar 24, 2014
ieee488 in Chains

no hot bread with lunch at Bonefish Grill - Lawrenceville

Because we were finishing our meal when the young couple sat down.

I prefer to be treated right the FIRST time.

As for "blasting" another restaurant about no bread. No. I was just at TGI Friday's tonight. No bread. As expected. No issues.

Uh, yeah, I know menus differ. They're talking about the dishes you order. Not the bread that is apparently off-and-on depending on their mood.

Mar 24, 2014
ieee488 in Chains

no hot bread with lunch at Bonefish Grill - Lawrenceville

My point which you seem not have read carefully is that I don't appreciate have to know to ask for something. It is pointless after the fact.

As for asking for water, I think all restaurants should do that to conserve water. It is the green thing to do.

Mar 24, 2014
ieee488 in Chains

no hot bread with lunch at Bonefish Grill - Lawrenceville

Yeah, our waitress wasn't that great either.

Maybe that is why the restaurant was half empty.

Mar 24, 2014
ieee488 in Chains

no hot bread with lunch at Bonefish Grill - Lawrenceville

The point is I did NOT know about it.
Only afterwards.

I had only gone for dinner at other locations.

The policy is apparently hot bread only if they feel like it which my translation of "you have to ask". Right. Reading minds is one of my talents.

Mar 24, 2014
ieee488 in Chains

no hot bread with lunch at Bonefish Grill - Lawrenceville

The key word is "generally".

So, they weren't *willing* to give you the bread, but how did they determine the other couple near us on Saturday to be more deserving of the bread?

Mar 24, 2014
ieee488 in Chains

no hot bread with lunch at Bonefish Grill - Lawrenceville

The official reply was "you can ask for it and if we have it we will give it to you".

How is one suppose to know to ask if one has never been to the restaurant for lunch before? The waitress never told us. There was nothing on the menu.

To me, you treat all your customers the same. This whole episode has rubbed me the wrong way. I have never encountered such practice by a restaurant before.

They have lost us as customers.

Mar 24, 2014
ieee488 in Chains

no hot bread with lunch at Bonefish Grill - Lawrenceville

We got there after 1pm, so it was possible the young couple got there around 2pm. Maybe that is the lunch/dinner cut-off. I don't know.

The food was good, but portions were small. I was still hungry. I was counting on the hot bread. :-/

Mar 23, 2014
ieee488 in Chains

no hot bread with lunch at Bonefish Grill - Lawrenceville

Skipped the bread/pesto sauce altogether.

Mar 23, 2014
ieee488 in Chains

no hot bread with lunch at Bonefish Grill - Lawrenceville

I had a coupon for $10 off two lunch entrees, so we decided to try the new Bonefish Grill in Lawrenceville. It is in the shopping center with the ShopRite across from Quakerbridge Mall.

We ordered two entrees and did not get any hot bread with the pesto sauce. None of the tables near us had it either. Then we noticed that a young couple who were seated about 45 minutes after us had the hot bread. Seems like you have to be in the know and ask for it. Dumb us!

Mar 22, 2014
ieee488 in Chains

Asian Market on Route 35 in Middletown...

Hasn't that place been there awhile?

Looking on the map, it seems that it is very close to their Marlboro location.

Mar 15, 2014
ieee488 in New Jersey