Change in coupon policy at Costco

Costco does not hand out the coupons at the door nor do they hand them out freely at the front desk. I couldn't find the coupons that were mailed to my home, but because I had been told you didn't have to actually have the coupon anymore, I didn't spend too much time looking for them. When I got to the store, I immediately got in line to ask for another coupon booklet so I could carry it around the store as I shopped. The person at the desk asked if I had not received the coupons in the mail. I was honest and told her I had but simply misplaced them (I think if I had said I had not received them, then she would have reluctantly given me another set). She told me they don't hand out additional coupons since the vendors have gone through the expense of mailing them out. I was not satisfied with that since I had been told months ago that you didn't even need the actual coupon anymore. That was when I was told that was no longer the policy. If I had been aware of the change, I would have kept up with my valuable book of coupons. Still, unsatisfied with basically being told I would not get to benefit from the use of this month's coupons, I asked to speak to a manager. Another person came to discuss this matter with me and he gave me the same song and dance. My point was simply that since I had been unaware of the policy change, I felt they should give me a new book of coupons. When he realized I wasn't taking no for an answer, he reluctantly gave me the coupons but told me that he could lose his job for doing so. I really felt both Costco employees have been programmed to say "NO! NO! NO!" to handing out additional coupons to prevent people from using multiple coupons. That was not what I was trying to do so I feel that each request should be handled differently based on the situation.

pompeiipurple in Chains