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Returning food in ethnic restaurants...

it does cater predominately to Chinese clients. It is a sichuan restaurant. It mostly prepares spicy food.

The issue has changed now. What I was sort of getting at in the beginning was that in the US, most restaurants will be fine with a client asking for replacement food when it's not prepared to taste, ie. too salty, too well done, etc. QUESTION: is it not customary to ask for the same in an ethnic restaurant IN the US?

But I am now more interested in the question of - if you don't like something, should you just take it as it is and not complain, make a fuss, and go with the flow?

Mar 08, 2009
jadeyaya in Not About Food

Returning food in ethnic restaurants...

I am chinese, I was first complaining in Chinese and they pretty much just ignored what I had to say, so I felt the need to express my frustration in English. I never went to a shouting match, but rather me turning very stern in English.

So ultimately, I've had a LOT of chinese food. This is why I was upset, it didn't taste like other chinese food I ALWAYS eat. I've eaten there often because it's an authentic spicy restaurant that I actually really love.

Mar 08, 2009
jadeyaya in Not About Food

Returning food in ethnic restaurants...

I normally would have just done that. I was hoping they would give ME the option of returning with more spices.

I realize that it might not taste exactly the way I expected it to, but I did expect more flavor.
I forgot to mention that it had mushrooms (which was not stated in the menu).
I also meant sesame, not peanut. But either way, I did not realize some were not made without those.

Ultimately, I was upset at their services more than anything. I feel that no matter what happens, you shouldn't just disregard your customers and the things they want to say.

Mar 08, 2009
jadeyaya in Not About Food

Returning food in ethnic restaurants...

I went to a Chinese restaurant that I've been to a few times and I do like the food served there.

Today, I decided to try their noodles. Not knowing if they were made to my liking, I decided to have DAN DAN noodle, which is a common dish in many Chinese restaurants and I am very familiar with it. I figured there's no way it could taste bad.

I got something that had absolutely no resemblance to others I've had. First off, it's supposed to be spicy, which was mentioned in the menu, it was not. And it's supposed to have a peanut taste, which it also did not.

I told the waitress that this doesn't taste like dandan noodle and she told me that's how they make it and slipped away before I could say another word. This went on for the next few attempts, with me asking for the boss (she wasn't there) and them telling me no one else complained. So I finally got another girl and I was angry and told her this doesn't taste right, I don't care if another customer ordered it and didn't complain, and I wanted it off my order.

The final angry statements were made in English (I think they weren't good at it) so she snatched it away. I was not charged for it.

Was I wrong to complain? Did it have to go to the point where I was pissed off? Do ethnic restaurants not abide by the same idea of customer satisfaction?

Mar 08, 2009
jadeyaya in Not About Food