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George St. John's Profile

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Lawrenceville Inn, NJ - BIG Change

And now... back open! Dfferent owners, again. I plan on going next week, will let you all know...

Feb 10, 2009
George St. John in Mid-Atlantic

Acacia Restaurant in Lawrenceville

In my experience, diners complain about.... everything! Just kidding, mostly. Portion size is not something I generally had to deal with. Generally speaking, if someone is unhappy with portion sizes, most restaurants will do "something." I would bet that had the server gone to the manager in the first place, this would have been avoided. Something would have gotten done, probably an offer for something free, dessert, coffee, something like that. But to answer your question... no, not really. It's a rarity. Generally speaking, people keep quiet if they're unhappy about the portion size. You may overhear them compaining to their companions, but to call the restaurant the next day seems slightly.... excessive. Never happened to me, at least concerning portion size. (though I have had some doozy "next day" calls that resulted in firings, changes to the menu, and in one memorable moment, the realization my sous chef had two wives in two different countries) And while I haven't actually said it yet... three "medium sized" (BelleJo's words) shrimp for $12 is right about in line, within a buck or two. Think about what satay chicken skewer apps will run at a Thai place, or, for that matter, what a shrimp roll (one large shrimp or two small shrimp) costs at a Japanese restaurant. BelleJo's complaint -- in my opinion -- was not really valid.

Feb 10, 2009
George St. John in New Jersey

Acacia Restaurant in Lawrenceville

Fair point, though -- and again, speaking as someone who used to own a restaurant -- owners are hesitant to comp food after it's been eaten. We have no problem taking the food back, but if you've already eaten it... Look at it from their perspective -- it may "seem" like the patron is trying to get one over. You'd be surprised how often I would get word that someone thought the steak was too tough, the fish undercooked, etc., only to go to the table to find the dish licked clean. It can be.... aggravating. (Not saying that was your intent; clearly it wasn't. But you can understand the point, especially considering the server failed to inform the manager about your issue.) So she offered you a free app next time. Take it or leave it, I suppose. I don't think there was any malicious intent behind it, though!

Feb 06, 2009
George St. John in New Jersey

Acacia Restaurant in Lawrenceville

I don't know BelleJo.... while price vs. value is one thing, I fail to see the major issue. You ordered it, you apparently ate it, you apparently liked it enough to not send it back, the owner, once she found out about it, offered you a free appetizer... what more could have been done? I will admit; I was, once, long ago, a restaurant owner, and while my opinions are probably shaped by that, I know of no restaurant that would give money back on a dish that was actually eaten.

Feb 06, 2009
George St. John in New Jersey