cricker's Profile
Chili's
The Chili's in Bennington VT leaves a lot to be desired. The manager is great and always rectifies things, in fact, last time we were there, he went in the kitchen and cooked the fajitas himself! (green peppers were not even cooked, just thrown on the plate) We have resolved not to return though, ........the broccoli is always cold, never has any butter even though I specifically request HOT PLAIN broccoli with NO over-salted seasonings and some butter that isn't hard as ice. Every time, they get it wrong. But I think the worst part is the fries: the kitchen people , who obviously don't give a hoot about what's coming out of the kitchen , actually put a pile of fries on a large plate and when they need to fill an order, they just grab a handful and plop them on the customer's plate! No cooking to order and of course, the fries are cold and limp. Shame on Chili's .
What's the best "extra mile" a restaurant has done for you?
Chili's in Bennington Vt has a super manager., but a kitchen staff who couldn't care less about what comes out of the kitchen. The past few times we've been there, the broccoli is ALWAYS cold, even though I make a special request for hot broccoli and soft butter. (not the hard-as-icecubes butter usually served.) The fries were stone cold (kitchen staff grabs them off a large plate in the kitchen, rather than cooking them to order) The green peppers that came with the fajitas were not cooked. You get the picture. So we asked for the manager AGAIN, he recognized us as being someone who has complained before, & we assured him we are not looking for something free or comped, just a hot, cooked meal. This guy personally went into the kitchen and cooked our meals himself! (I could see into the kitchen .) Out came hot fajitas, hot broccoli, warm butter and cooked green peppers! Great guy.
