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Rusky66's Profile

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No Restaurant VIP System

I do not think restaurants can flag people as VIPs of the restaurant on OT They do have a VIP of system that labels a customer as a VIP of the Open Table based on how often they use Open Table, but not per restaurant. I expect they'll come out with something soon as we recently released this a VIP feature based on the restaurant (I work for Reservation Genie). You can see on this link to one of our clients Corazon that shows the top 10 list and the perk they get for being a VIP. http://www.reservationgenie.com/113-c... This is based on how often you come back over the last 60 days and people are given VIP status automatically if they earn enough points. The restaurant can also flag them as a permanent VIP. When VIPs book they have a star by their name and a perk associated with the status such as 20% off the check, half price appetizers, etc. It's up to the restaurant.

Nov 13, 2011
Rusky66 in Not About Food

Open Table is a joke [split from Boston board]

Ohh, I was reading through the different reactions to the post and got the impression people were concerned with availability being different when you call than when you book online. When you call, the hostess enters the reservation directly into Open Table. So you shouldn't be treated any differently as by the time you show up...everybody looks the same. Open Table charges a small fee for online reservations from their site ($1 per person) and from client's sites (25 cents per person). Not enough to warrent any sort of prejudism by any means. So in short, you shouldn't be treated any differently unless maybe you flirted with the hostess AND she happens to be the one there when you walk in or she put some notes in the system that said you're superfantastic.

Oct 29, 2008
Rusky66 in Not About Food

Open Table is a joke [split from Boston board]

Don't blame Open Table!

I work with Reservation Genie (www.reservationgenie.com), a concept similar to Open Table, but web-based and a lot more reasonably priced. The simple fact of the matter is that restaurants have a series of settings they use to control their traffic. And how the restaurants use those settings affects whether or not you can get a reservation online.

We use a schedule inventory and the restaurant puts in a number of head count for any particular time slot. Reservations are made from their website, our website, our partner websites, a network of concierges, and the hostess can enter them in directly. As reservations are made the head count is subtracted from the inventory. If the inventory is used up for that time, then the time is no longer available. Restaurants are encouraged NOT to put every seat in the house online to hold capacity for walk-ins and to help spread traffic out so they can cater to their customers better. We DO give the restaurant the ability to over book the inventory on their end. So the point is: try to book it using an online reservation system first so that you get your points. If it’s not available AND the time is more important than earning your points, try calling them up to see if they can override the online reservations settings.

Oct 29, 2008
Rusky66 in Not About Food