My wife and I are in the market for a new refrigerator and have been spending many hours reading what other people have experienced. We have also visited stores and talked with sales people. We have narrowed my choices of what to buy but haven't purchased anything yet.
I thought it might be educational (for me and others) to start a new thread discussing what really happens when a consumer calls for service to repair a refrigerator. Normally when I do research before buying something, I can make a decision fairly quickly but I am taking my time with this refrigerator purchase. The thought of needing to call for service and reading so many horror stories about bad, expensive, or non-existent service makes me scared.
I will definitely buy the extended warranty on whatever I buy. Does it make a difference what store you buy from when it comes to service or do you always deal with the manufacturer? I have read bad reviews about Sears/Kenmore service and also Best Buy and Lowes.
We are in the market to buy a new fridge. Have always had a top-freezers. First I was sure about the bottom-freezer but as time has passed, I am leaning away from it and considering a side-by-side.