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BruceH's Profile

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Appliance warranty comparisons

My wife and I are in the market for a new refrigerator and have been spending many hours reading what other people have experienced. We have also visited stores and talked with sales people. We have narrowed my choices of what to buy but haven't purchased anything yet.

I thought it might be educational (for me and others) to start a new thread discussing what really happens when a consumer calls for service to repair a refrigerator. Normally when I do research before buying something, I can make a decision fairly quickly but I am taking my time with this refrigerator purchase. The thought of needing to call for service and reading so many horror stories about bad, expensive, or non-existent service makes me scared.

I will definitely buy the extended warranty on whatever I buy. Does it make a difference what store you buy from when it comes to service or do you always deal with the manufacturer? I have read bad reviews about Sears/Kenmore service and also Best Buy and Lowes.
We are considering buying a Kitchenaid, Whirpool, Kenmore, GE, or perhaps Samsung.
I am grateful to you all and very glad this kind of advice is available.

Sep 28, 2008
BruceH in Cookware

French Door, Bottom-Freezer Refrigerator - New Owners, Please Post

We are in the market to buy a new fridge. Have always had a top-freezers. First I was sure about the bottom-freezer but as time has passed, I am leaning away from it and considering a side-by-side.
For those who have the bottom freezers, don't you find that pulling the heavy freezer door open is inconvenient? How about bending down to get something from the freezer (like ice?)
I have come to the conclusion that the most convenient freezer is in a top-freezer. The most convenient refrigerator is in a bottom-freezer. I am tired of bending down to find stuff under the freezer section in our GE top-freezer.
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Also reading the amazing problems people are having with different brands and considering what Consumer Reports is reporting, the only acceptable brands might be Whirpool, Kitchen-Aid, Kenmore, Amana, and GE. Although some of you are not even happy with GE or Amana or Kenmore. Brands with problems seem to be led by LG followed by Maytag, Samsung, Jenn-air, Sub-Zero, etc.
Not much was said about Electrlux, Thermadore, and Wolf.
The whole thing is very discouraging. HELP!

Sep 22, 2008
BruceH in Cookware