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Drink opening tomorrow?

Seriously, how much rhetoric can we take?!?!?

Oct 28, 2008
FrankieSandals in Greater Boston Area

Drink opening tomorrow?

Please read Rubee's post again. It is more common that customers who arrive first put their name in with a bartender, and when barstools open up they are offered the seats first. Some restaurants do allow reservations in advance for barstools, but that's less common. It happened to me at Via Matta a few weekends ago. In my opinion, if the reporter wanted to do a more thorough job, she should have asked why they couldn't occupy the barstools, and then reported the outcome. Yes, the staff should have explained the policy, but don't reporters get paid to ask questions and gather facts?

Oct 28, 2008
FrankieSandals in Greater Boston Area

Drink opening tomorrow?

Well-run 'cocktail lounges' with snacks or restaurants with bars often will take your name and queue you for seating. Either the bartender will do it, or the hostess/Maitre'd will coordinate with the bartender. It doesn't matter if you're a first-time customer, a Globe reviewer, or a junior reporter, all you have to do is ask to get the lay of the land. Kate Coughlin should have asked and reported accurately. I've experienced queuinq of customers and reserved bar stools at mid and high-end places all over town, including; Oishi, Toro, Gaslight, Estragon, Stella, Union, Pho Republic, The Franklin, B&G, The Butcher Shop, Tremont 647, Sibling Rivalry, Grill 23, Abe and Louie's, Bristol Lounge, KO Prime, Olives, Upstairs on the Square, Pomodoro, Anchovies, Davio's, Mooo...., Highland Kitchen, Pizzeria Regina, Scampo, Grafton Street, Beacon St. Tavern, Green Street, Central Kitchen, Oleana, Neptune, Dali, and Prezza, to name a few. It happens at a lot of places, and not just with regulars. It HAS been a standard practice at a lot of places for the last 10-15 years. If the cub reporter had asked, she would have found out what the policy was at Drink. Most people are likely to assume that they are better of not engaging the staff and fighting for barstools because they are clueless and/or don't get out much.

Oct 27, 2008
FrankieSandals in Greater Boston Area

Drink opening tomorrow?

The writer (Kate Coughlin?) should have asked what the policy was if she wanted to report accurately. Rubee is spot on with what probably happened. A lot of well-run restaurants with bars (#9, Mistral, Sorellina, Green Street, Central Kitchen) will ask when you walk in if you are joining them for drinks/dinner, and whether you'd prefer to sit at the bar. They queue you up according to order of arrival. There are times when restaurants will reserve seats at a bar under special circumstances (loyal regulars, friends of the owner/mgt./staff,...etc.) A reporter should know this. Many clueless people will blow right by the hostess stand, without engaging the staff, and often lose out on good bar seating because they don't know how things work. Many good bartenders will keep lists and seat people in the order of their arrival, and work in concert with the front of the house to keep things as fair as possible. If metro wanted to report accurately, they should have found out how things worked the night they went to Drink, instead of being 'confused' and 'perplexed.' A simple inquiry would have solved the mystery. Before someone points it out, I realize that Metro is free and the reporting is very junior.

Oct 27, 2008
FrankieSandals in Greater Boston Area

Is Anyone Else Aghast???

"Do people think they are special individuals who have ethics? How funny."

I know a lot of very ethical chef/owners. Like every business, there are always a few disingenuous characters.

It sounds like you haven't read the Boston Magazine article, or followed the story very carefully.

Tim Cushman, the chef/owner of o ya, who was called out by Ken Orniger, took copious notes at Uni, Ken's sashimi bar for 2 years!!! He asked the sushi chef about every ingredient, and called to have menus faxed to him 2 times a week. When Ken confronted him, Tim lied and said he was an out-of-work musician, and never mentioned that he was in the industry.

Tim did the same thing at Oishi, the other high-end sushi restaurant in Boston, and when the owner, Ting confronted him, he said he was doing a job in NY that required coming up with menus and ideas for people opening up restaurants.

His tactics went well beyond the usual 'scouting' that business owners (in any industry) engage in to see what the competition is up to.

Oct 27, 2008
FrankieSandals in Food Media & News

Erbaluce

What were the screw-ups and how did the staff respond to them?

Oct 26, 2008
FrankieSandals in Greater Boston Area

Is Anyone Else Aghast???

"But, its another thing altogether to just lie to someone's face about what you're doing and then say "it was just my business sense." That's pretty lame."

Really lame.

Boston is a small town, and what goes around comes around.

Cushman lied and was disingenuous during his "research."

He called every week and asked to have new menus faxed to him, citing "research." Knowing what the competition is doing is one thing, but Tim did nothing to endear himself to his peers, in fact, he alienated himself. The cocky comment, "Call me next year," when asked what one should do seeking a reservation, will come back to haunt him.

Humility is a lot more attractive than arrogance.

Oct 25, 2008
FrankieSandals in Food Media & News

Dealing with Obnoxious Owner

Absolutely SK. As a former bartender (12+ years, 10 locations), I've often advocated and intervened on behalf of servers.

Oct 15, 2008
FrankieSandals in Not About Food

Can you walk from...

Easily, as long as you're talking about the convention center on the waterfront, not in Back Bay.

Oct 15, 2008
FrankieSandals in Greater Boston Area

dumb restaurant names [Moved from Ontario Board]

I still go, but I hate the name "Blunch." It's a great sandwich and coffee shop in Boston that serves breakfast sandwiches all day, thus the name. Hate the name, love the sandwiches.

Oct 15, 2008
FrankieSandals in Not About Food

Dealing with Obnoxious Owner

"it's simply that I don't care how they're treated."

Therein lies the problem. Some people "get it," and get involved, and some people don't, and they watch real life pass them by from the sidelines. To watch and listen to a teenager being abused by their boss, and not say something to let the owner know that their behavior is wrong and making everyone uncomfortable, is encouraging their behavior. Maybe it's the kid's first job, and he/she might think it's the norm to be abused at work. Intelligent, seasoned adult by-standers should intervene and speak up to let them know it's not ok. Saying nothing is akin to remaining silent in the face of an off-color joke.

I've walked away regretting not speaking up so many times when I was younger, that now I'll always get involved. I would have said something to diffuse the situation and draw attention to the ornery owner like;

“Man, somebody got up on the wrong side of the bed this morning.”

“Somebody’s grouchy today, did you bet on (team who lost the night before)?”

“I hope the staff gets combat pay for working here.”

“That’s not right.”

“Is it really worth making her feel bad and making everyone here uncomfortable over a piece of cheesecake?”

“I’ll pay for it. Life’s to short to let a piece of cheesecake ruin anyone’s day.”

All it takes is one person to say what everyone else is thinking, and then several others to speak up and support that person, to deliver an effective message to the bully. Unfortunately, the "I don't want to get involved" mentality is still pervasive, and most people walk away saying, "That was so wrong," and regret not coming to the defense of the humiliated individual.

If the owner doesn’t respond appropriately at an attempt to diffuse the situation, then I would escalate. Even a lot of miserable bastards come around when someone calls them on their shit. If you let them run roughshod, they'll never modify their behavior.

Oct 14, 2008
FrankieSandals in Not About Food

Dealing with Obnoxious Owner

Great job!!!

Life is not a spectator sport.

Oct 14, 2008
FrankieSandals in Not About Food

Dealing with Obnoxious Owner

Because that's the easy way out. Have some balls and speak up. The owner sounds like a real asshole, and needs to be told that his behavior is unacceptable. To witness abuse and watch silently encourages bad behavior.

Oct 14, 2008
FrankieSandals in Not About Food

ISO a word for "food" that begins with a "B"

Booty?

Oct 14, 2008
FrankieSandals in Not About Food

Is "Foodie" really a four-letter word?

Agree.

Oct 14, 2008
FrankieSandals in Not About Food

Is "Foodie" really a four-letter word?

I believe that the term, "Chowhound" is just as kitschy as "Foodie." Some people on these boards, self-proclaimed "hounds," will say the difference is that they sniff out great food off the beaten path, and that "foodies" are more mainstream. The whole argument is stupid, and "hounds" need to take their collective noses out of the air. Lighten up.

Oct 13, 2008
FrankieSandals in Not About Food

ISO a word for "food" that begins with a "B"

Bounty?

Oct 13, 2008
FrankieSandals in Not About Food

My Worst Dining Experience...Addis Red Sea

SC- What does IIFC stand for?

Oct 06, 2008
FrankieSandals in Greater Boston Area

Late Summer/Fall 2008 openings and closings

5PM on Thursday, 10/2.

Oct 01, 2008
FrankieSandals in Greater Boston Area

Drink opening tomorrow?

Yes, Thursday night.

Oct 01, 2008
FrankieSandals in Greater Boston Area

Host etiquette regarding no-show guests?

Thank you for the follow up. The exclamation point after their greeting, implies a perky, oblivious, arrogance. Their response is very immature, and for the guy to use his partner's calves as part of the excuse, that's just pathetic.

I received a text from a friend a few weeks ago stating that he removed 27 people from his phone that he had accumulated over the last few years. As part of simplifying his life, he called it deleting "non-essential personnel." These acquaintences seem to fit that category. You can't help but to wonder if they would have contacted you at all if you hadn't sent the follow-up e-mail. These people don't sound like "keepers."

Sep 28, 2008
FrankieSandals in Not About Food

Eat the invisible oysters or complain?

Agree 100%.

Sep 27, 2008
FrankieSandals in Not About Food

Circle: Plates and Lounge

I went to the Marliave a couple of Saturday nights ago, and everyone at the bar was commenting at how boringly stark the room looked. I personally was expecting much more out of the room and ambiance, after reading so many reports on how old the building was. Hopefully they've improved the lighting, added some candles, and changed out some of the uncomfortable furniture. I was expecting a lot more charm.

Sep 27, 2008
FrankieSandals in Greater Boston Area

Circle: Plates and Lounge

Surely you jest? It almost looks like they put the picture in as a joke. Of course a restaurant can serve great food and still be ugly, but why choose ugly if you are rehabbing a space? The carpet looks horrible.

Sep 27, 2008
FrankieSandals in Greater Boston Area

Host etiquette regarding no-show guests?

Credit Mr. Wallace

Sep 26, 2008
FrankieSandals in Not About Food

Host etiquette regarding no-show guests?

Credit Mr. Wallace

Sep 26, 2008
FrankieSandals in Not About Food

Circle: Plates and Lounge

The picture in Stuff @ Night of the decor, especially the rug (circa 1972), looks awful. Let's hope the food is better. Not feeling too good about this place.

Sep 26, 2008
FrankieSandals in Greater Boston Area

Host etiquette regarding no-show guests?

Hey thew- I believe that they 'no show' couple should have called the day of the dinner party to cancel. Even if there is an 'emergency' there is usually time to call, unless the circumstances are extreme. I can remember several instances, including unexpected deaths of family members, leaving voicemails and e-mails in the middle of the night to clear my schedule of everyone I had made a commitment to over the next few days. It is absolutely unacceptable not to give someone the same consideration that you would expect, given the circumstances. The people who don't make the phone call are the reason why so many people say that civility between human beings is on the decline. It is, and we need to reverse the trend.

Sep 25, 2008
FrankieSandals in Not About Food

Eat the invisible oysters or complain?

I would have asked them to replace the missing oyster.

The manager dropped the ball by not immediately acknowledging that the oysters were small, and informing you that he was going to replace the plate with the biggest oysters the kitchen could find. If you accepted his offer, he should have had your new dish prepared 911, and then adjusted the timing of the rest of your meal accordingly. If you didn't want a replacement dish of oysters, then he should have offered a substitute appetizer. At the very least, they should have made an accommodation, especially since you brought it to their attention.

Sep 25, 2008
FrankieSandals in Not About Food

Host etiquette regarding no-show guests?

"but i guess ultimately it's a contextual thing and a personal decision. if i liked the couple and enjoyed their company, i'd invite them over again."

Why would you invite someone to your home again after they didn't respect you enough to tell you why they blew you off? In my opinion, if the couple doesn't respond to the OP with valid justification and a sincere apology, then they are making a clear statement that they are not interested in a mutually-respectful friendship. Communicating with each other in a timely fashion is a basic tenet of healthy, thoughtful, true friendships. If you don't hold people accountable who don't communicate in a timely and respectful manner, then you are enabling their behavior. Their behavior wreaks of, "Maybe they're just not into you," and if that's the case, move on instead of having a wishy-washy friendship with them. Too many times people let the "no shows" of the world off the hook because we are a confrontation-adverse society, and people are afraid to speak up, even when they are justified in doing so. There is an art to confronting without being confrontational. Life is too short to waste your time, effort or emotional energy on people who just don't "get it."

Sep 25, 2008
FrankieSandals in Not About Food