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KitchenAid food processor problems

My problem is with the reversible disc. The slicing side works, but when I turn it over, the shredding side cannot be secured under the ridges of the stem. It looks like a design flaw. It rotates away from--rather than into--the slots in which the reverse side fits snugly. I called the company and got a bunch of baloney. Anyone had this issue? If so, let me know.

Mar 06, 2008
bobbitz in Cookware