p

paulb443's Profile

Title Last Reply

Market Grille - Manchester, CT

I wish I could echo your experience but we experienced a pretty poor night....

Four of us went there on a Saturday night with high hopes. The place was crowded and really had a nice design inside and out. Unfortunately, none of this extended to the service or food.

Service- we were told that the wait would be one hour. Long, but not surprising for a Saturday night. Unfortunately, the hour extended to an extra 45 minutes. Questions on the delay were met by the manager with a shrug of the shoulders and " we're really far behind" .... no new estimated time and no empathy. It seems to me that estimating wait times is a pretty basic function of the front of the house. Hard to keep your enthusiasm up while you stand for nearly 2 hours wondering when you will be seated

Bar-- a huge and nice looking bar. And ok if you want standard beer and drinks but missing some odd items.... for example, no lemonade to mix with drinks. Also no Campari (I was told that they were an American bar specializing in classic American...huh?). You're a bar... you've invested a fortune in a nice look... drop a few bucks on pretty common mixers.

Food-- great looking menu but generally under seasoned and not executed well. Rolls were standard Sam's club type ciabatta rolls. Needed to ask for additional. The fried calamari had nice flavor but needed to be crisped up. The arugula and goat cheese salad was lacking vinegar and the goat cheese had zero goat cheese flavor or tang. Finally the Reuben on a 'pretzel' croissant was pretty dismal. The croissant was sad with none of the flavor of a real croissant. And the rest of the Reuben was pretty poor quality meat and almost no sauerkraut....just disappointing

I hope they can up their game on service and food. The decor and location/view is great but really need to (a) season your food, (b) use better quality ingredients and (c) set your guest's expectations on wait times.

Nov 11, 2012
paulb443 in Southern New England