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dedeburke's Profile

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Service Charge Question

The check that I was given and still have says 20% gratuity. When I spoke to the manager about it being divided after I left and it becoming a service charge, he sent me a copy of my check after I left. It was changed to 14% banquet service charge and 6% sales commission. I have two different checks in front of me. I was billed the same. But the 14/6 split was not presented to me. It was changed once I left. I demanded to see the split check. The manager told me it is their policy to tell guest the servers receive the whole 20% so the guests will not feel obligated to give the servers more. I use to be a server. I wanted to make sure the servers were taken care of. I was lied to! Are they in turn stealing from their servers?

Jun 15, 2012
dedeburke in Not About Food

Service Charge Question

I did. The manager told me that it is true that they are instructed by the owners to tell the guests that the servers get the whole 20% so they do not feel obligated to give more. But I started digging and I found that they could be a federal violation. If it is can I get the money back for the servers. It just doesn't seem right. I know that no one on this board can not answer my question. But what if you have been lied to about where you money is going? Shouldn't the guest have the right to know how their money is distributed?

Jun 14, 2012
dedeburke in Not About Food

Service Charge Question

I recently dined at a upscale restaurant. We were in a private room. The staff was wonderful. The room was beautiful. The food was excellent. The issue came when we got our bill. There was a 20% gratuity on the bill. I asked the manager if the staff gets the whole amount. The manager informed me that the serving staff gets the whole 20%. I did not leave extra. About a week later, a friend told me she stop going to the restaurant because she found out that once she left her private event they changed the 20% gratuity to a service charge and the company takes 4% from the staff. I was lied to. Why would the manager lie to me? Is this legal? I was informed the serving staff kept all of the tip. They did all the work why would the owners take their money and why the deception? Can anyone help?

Jun 14, 2012
dedeburke in Not About Food