I am a former small business owner who struggled to make a living for 35 years, so I am very sensitive, and supportive, and will go the extra mile to give the benefit of the doubt. A bad meal or poor service- I can chalk it up to a bad night (we all have them) and give it another chance, or two, or maybe even three. In this particular case, I just can't. 10 pieces is 10 pieces- not 6! The whole incident has left me disgusted. Raise the price if that's the problem, and give the customer what is advertised. As Judge Judy likes to say: "Don't pee on my leg and tell me it's raining".
Yep- Bourbon BBQ is open. Don't bother. Ordered the 10 piece smoked chicken- got 6 pieces of chicken. They hacked each breast into 3- and considered it 6 pieces. Geez, why not hack each breast into 10 pieces- and call it 24 pieces? Ridiculous. Menu says 10 pieces- I expect 10 pieces. Not 6 pieces of chicken chopped up into 10 chunks. I needed 10 whole pieces to feed my family- and expected to get 10 whole pieces. Ya know, like maybe 4 breasts, 2 thighs, 2 wings, and 2 legs. I was so disgusted, and flabbergasted- I couldn't even eat it. I just kept staring at those breasts hacked into 3 "pieces" each- and wondering how anyone could possibly try to pass off 6 pieces of chicken as 10. No one in my family touched it- we just stared at it -shaking our heads. When I called and questioned management about it they got rude and loud- and then hung up on me. Save yourself a trip. The parking lot is always empty when I pass by. It won't be open much longer.
Bourbon BBQ? It's re-opened, but don't bother. I ordered a 10 piece smoked chicken to take out. I actually received 6 pieces of chicken- they cut each of the 2 breasts into 3 pieces and considered it to count as 6 of the 10 pieces! When I called to politely suggest that when one orders 10 pieces of chicken they expect 10 pieces- the response was rude, loud, belligerent, and then they hung up on me. Oh, and I had prefaced my remarks by telling them I had eaten there 2 weeks prior, and that they might remember I had also picked up a large order the night before. Management's attitude, and deceptive menu, must be the reason why the parking lot is usually empty when I pass by every day. This place won't last.
DECEPTIVE ADVERTISING! Here's the story. I ordered their "10 piece" smoked chicken to take out, and I expected 10 pieces. When I opened the container I found that it was NOT 10 pieces, its ACTUALLY 6 pieces. Bourbon BBQ cuts each breast in 3- and counts those 2 breasts as 6 pieces. GEE, why not cut those 2 breasts into 5 or 6 pieces, and try to sell 6 pieces as 16 pieces? Or, cut each breast into 10 pieces- and try to pass it off as 24 pieces? Do you see my point? Well, apparently, no matter how politely I tried, the "manager" just didn't get it- and became unbelievably loud and belligerent. I had called to suggest they either GIVE 10 PIECES (since that is what anyone in their right mind would assume you are getting when you order the 10 piece chicken), and raise the price accordingly- OR, call it what it is- 6 pieces of chicken. The manager was snotty, argumentative, spoke over me, and then hung up on me. I was told that no one has EVER complained, and that they would definitely NOT be changing their menu to inform customers that they WON'T ACTUALLY GET 10 pieces when they order 10 pieces. What is astounding to me is that I was spoken to in this manner, in spite of the fact that I had been courteous in tone and words, and prefaced my remarks with a compliment- telling her my family had eaten there 2 weeks ago, and had picked up an order just LAST NIGHT! Her attitude lost a potentially loyal customer, who orders a lot of take-out. I live right up the street, am active in my kids schools, area charities, and am a local realtor- I entertain often and use many local caterers. I also do a lot of cross-networking, and love to promote area businesses to friends, family, and clients. Unfortunately, I will now be warning everyone I know that in Bourbon BBQ's World- 6=10. And, management is rude and unresponsive. I think I now understand why the parking lot is always empty when I drive by. Too bad. I wanted to like this place.