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Cracked Granite. They say normal. I say BS. What do you think??

Yes, I caught my wife fishing out of it this morning. She looked hot in her pink rubber hip-waders. LOL! Fish on!

Nov 21, 2011
duckspanked in Cookware

Cracked Granite. They say normal. I say BS. What do you think??

to answer your question, the crack was apparent after the install the next day. I'm not sure if you and I are looking at the same photo. The $8,000 crack I see in my photo I posted is not appealing or enhancing the appearance of my countertops.

Nov 21, 2011
duckspanked in Cookware

Cracked Granite. They say normal. I say BS. What do you think??

My wife and I could not agree more, and we will find no "satisfaction" in a patch job! We think the crack is pretty obvious as well...I'm hoping this company isn't serious when they continue to refer to it as a "vein". They'll be at the house Tuesday to "assess". and I hope their "team of professionals" can tell the difference between a vein and a crack. TBD...

Nov 21, 2011
duckspanked in Cookware

Cracked Granite. They say normal. I say BS. What do you think??

They said they would call me Friday morning.....and around 5:30pm, my wife called them. She suggested they call me when she got off the phone, but they said they would call me first thing in the morning to discuss the issue and scheule a time to get back to look the the stone. Morning passed (again) with no call and my wife contacted the sales rep at 5:pm and she said they would call Monday morning. Monday morning, we woke up to an email stating that they will be out to the house on Tuesday. I asked if they were going to assess it or make a repair or other....??? we were unsure of what exactly they intended to do....so we asked. And this is their reply.....and
[granite company response]
"They will asses and repair if needed. As far as we know it’s just a vein but Chad and his crew will be there to see what they can do to satisfy".

There's your update so far.

Nov 21, 2011
duckspanked in Cookware

Cracked Granite. They say normal. I say BS. What do you think??

No it is neither Earth Glitter or Cosmos. It is Mombasa.

Nov 21, 2011
duckspanked in Cookware

Cracked Granite. They say normal. I say BS. What do you think??

So far everything has pretty much been in email (since they wont return calls).

Nov 21, 2011
duckspanked in Cookware

Cracked Granite. They say normal. I say BS. What do you think??

Good Information. To answer your question. I removed the top drawer and you can see the opening for a garbage insert at the lower cabinet.

Nov 21, 2011
duckspanked in Cookware

Cracked Granite. They say normal. I say BS. What do you think??

LOVE IT! I completely agree...We are considering letting them have their stone back... (at our expense), so they can appreciate their own natural beauty in their showroom. They can proudly display their "enhanced stone features" to new clients visting their granite shop daily. Guarenteed they will not take our offer. HUMMMM.....

Nov 21, 2011
duckspanked in Cookware

Cracked Granite. They say normal. I say BS. What do you think??

Hello! YES...THANK YOU!

Nov 21, 2011
duckspanked in Cookware

Cracked Granite. They say normal. I say BS. What do you think??

Totally agreed!

Nov 21, 2011
duckspanked in Cookware

Cracked Granite. They say normal. I say BS. What do you think??

I'm hoping we don't need to get into a "pissing match" and the company will just resolve this matter realizing the slab has a defect. However, I'm drinking plenty of fluids so I'm getting prepared. LOL!

Nov 21, 2011
duckspanked in Cookware

Cracked Granite. They say normal. I say BS. What do you think??

Thanks for the suggestions. Making up the BBB will go unanswered unless they are a member, however Angie's list is a site that is growing in popularity and will consider remarking on it if necessary.

Nov 21, 2011
duckspanked in Cookware

Cracked Granite. They say normal. I say BS. What do you think??

Thanks for your confirmation. I agreee. Me and my wife are in the industry of Real Estate and have seen our share of "normal" granite countertops. We've also had it in two of our previous homes with no "fissure enhancements" or "veins" or "cracks" for that matter.

Nov 21, 2011
duckspanked in Cookware

Cracked Granite. They say normal. I say BS. What do you think??

I will be asking for a discount regardless of the method of repair.

Nov 21, 2011
duckspanked in Cookware

Cracked Granite. They say normal. I say BS. What do you think??

Thank goodness the last payment is still in my bank account!

Nov 21, 2011
duckspanked in Cookware

Cracked Granite. They say normal. I say BS. What do you think??

Thanks for the suggestion--that is a likely scenario to get the response I would like. I'm waiting for them to come and "assess" the "vein"--as they referred to it as after seeing my photos.

Nov 21, 2011
duckspanked in Cookware

Cracked Granite. They say normal. I say BS. What do you think??

Trust me I agree with you. The first thing they said was it's fissure even before seeing my pictures. Sounds like fissure is the common BS line used in this industry.

Nov 19, 2011
duckspanked in Cookware

Cracked Granite. They say normal. I say BS. What do you think??

Read the article. Article states a fissure is never only in one place. It is in only one place. It also states you should not be able to catch a finger nail or business card in it. I can catch a finger nail in it. So if this article is correct it is a crack not a fissure.

Nov 19, 2011
duckspanked in Cookware

Cracked Granite. They say normal. I say BS. What do you think??

Installed by a granite company in Woodinville, Washington.

This company also sells very expensive Cad imaging software to fabricators. They can not stop talking about how they are the best and that no one can provide an end result like the one they can because of this amazing software.

Take a look and tell me what you think. In the pictures you will see there is a visible split/gap. Meaning you can stick your finger nail in the crack and feel a crack. This is not a mark in the stone that is visible below the surface it is a crack. I can be felt at the edge and can be felt below just prior to mesh material glued to the bottom of the stone. The glue and mesh cover the crack so it is not visible from below but it is there no doubt in my mind.

They say it is normal and it is part of the beauty of the stone. I say BS. I spent 8,000.00 to have this stone installed.

What do you think of this amazing enhancement to the stone?

Nov 18, 2011
duckspanked in Cookware