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Re-tinning copper pans

Now that you have your pots in your physical possession, you can look back a little less nervous; for the sake of a laugh, I wonder what creative excuses you heard from the purported owner "Jamie" . . . civil unrest, revolution and earthquakes in central NJ? multiple organ transplant? prostate attack? . . . please do share . . .

Mar 20, 2012
jmljr66 in Cookware

Re-tinning copper pans

Atlantic Retinning - I rarely post on sites like this but given my one-of-a-kind experience with Atlantic, I feel so strongly compelled that I can't avoid sharing. Just today I received my one 8" pot - a pot I sent them exactly 10 months to the day of shipping it to them. When I first called them, they said there was a 3-month backlog - OK with me since I didn't need it in a hurry. Shipped it at the beginning of January 2011 (stating the year is an absolute requirement with Atlantic). After 2 months of phone calls, they finally acknowledged receiving it - and when they did, the 3-month backlog rudely turned into 6 months by someone named Frank, as if I were trying to rush them. The reason I know the phone count is that I keep notes on things like this. Come July and 6-months and 28 phone calls after they received the pot (the vast majority of which were unanswered with no voicemail option), I finally was able to speak with someone named Jamie (at 10:15PM) who identified himself as the owner. Very amiable fellow actually, with hour-long tall tales (replete with intrigue, devastating illnesses, severe weather, personal 'issues' that normally only intimate partners share, pretty much everything short of murder) of the misfortunes that had befallen him, preventing him from even beginning work on my one pot. He personally promised to complete the work and send it back to me by week's end. Come August, 4-weeks and 22 additional phone calls later, through a miraculous act of serendipity, I get Jamie on the phone again (again at 9:25PM). And again, fresh fables of misery, destruction cataclysmic mechanical failures and life threatening sicknesses - all preventing him from even starting on the pot. At this point, my goal was not to have the work done but simply to retrieve my pot and sent it somewhere else for retinning. After the inevitable empty promise to complete and ship by week's end, I tried for another month with phone call attempts, all met with no answer and no voicemail option. Since there are no email addresses on the website (nor fax number), I resorted to another option: the mail. After two letters, each simply requesting that my pot be returned whether any work was done or not (the second letter had " . . please return my pot . . . " in the text 17 times), I received my pot today, with an invoice (since my original check had long since gone stale). Grand total: 58 phone calls, two phone conversations with alleged owner, two letters. My opinion, for what it's worth: It's difficult to believe, to the point of being almost humorous,that Jamie considers Atlantic a "business". It seems like just some guy in his basement who does this as a hobby now and then when he finds some free time. If Atlantic were the only "company" doing retinning, I would sell my copper pots for scrap and buy new ones when they need retinning.

Oct 05, 2011
jmljr66 in Cookware