Dear Jesshow90, We are extremely sorry and disappointed to hear about the experience you had at our bakery. We have always tried to provide our customers with a not only a excellent product, but with great customer service. As we can see, on this and other occasions, we have fallen short of the mark. We are striving to make the neccessary changes so that your next experience with our staff will be a friendly and pleasant one. We invite you to please come back and give us the opportunity to provide you with an amazing cake.