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Do you tip the take out person at PF Changs [moved from Chains]

Wow, I had completely forgotten about this post until I got an e-mail with a forum response. After reading through the comments, I'll answer some questions. I am no longer at PFC because I decided to be a server somewhere else (though I still love the company very much). The hosts(esses) are responsible for takeout orders. There is one person per shift, 2 if it's a busy day like Valentine's Day or Mother's Day. That host is clocked in as take out and does not receive the usual hourly wage he/she would get as a host. The person in charge of take out not only takes care of orders, but also helps out with seating guests and doing other odd side work jobs.
Now the Guest vs. Customer thing.
You are customers in the sense that by you coming into the restaurant and dining, you are helping build the business. We call each person who walks through the door a guest because that is how each person is to be treated. We are to assist you in anyway we can to help your experience at the restaurant be enjoyable. As a host would in his home, they prepare a meal, they serve the meal, give beverages and refills, offer dessert, and clean up afterwords. Think of a host at a home as a server. No, you don't tip them but do you offer to help clean up? Do you bring a wine or dessert as contribution to the meal? It's not a money tip, but it is appreciated, of course, by the host and it does help them out, as does a tip for a server. The host that brings you to your table does not get tipped, but the server or take out person who takes care of you does for providing you with a service and helping you enjoy your experience and helping you decide to come back.
Now another example of where people are called guests is at a hotel. If your argument is that if you are guests in the restaurant, why get the bill or even tip, then another "good" argument would be why pay for a room in a hotel. Being called a guest isn't about the money, it's about how you are treated. It's the hospitality business. Those who are in the business are hospitable to their guests.

To another comment based on what I said about the amount of tip that should be given. For take out, it is customary, but of course within your discretion, to tip 5-10% off of the bill. You can leave less, however if the person taking care of you has done everything right, why tip less? It is insulting to receive $1 on a check that is $30 or more (for takeout). 5% says the TO person did a good job, but didn't do anything out of the ordinary to make your dining out experience better, and 10% says everything was perfect. 15% is definitely appreciated for TO. It says everything was perfect and the person did their job and more. Tipping $1 isn't even 10% of 20 if you're dining in. For dining in, it is customary to tip 15-20%, but 18-20% is best. 15% says you did a terrible job, 18% says you were good, but nothing outstanding, and 20% says everything was perfect. Tip based on service, not how long food takes as we are not the ones cooking. If food is taking too long, tip based on how the server handles the situation instead.

Feb 18, 2013
JulietteD in Not About Food

Do you tip the take out person at PF Changs [moved from Chains]

I work take out at P.F. Changs and I do appreciate every tip I receive. I feel like a lot of people don't realize the actual work involved in take out service. I basically do everything a server does, minus the table. I am the one taking the order, whether by phone or in person. I am the one putting the order in the computer. I constantly go to the kitchen to check if the food is ready and make sure everything is coming out in a timely fashion & correctly. If soup is ordered, I ladle it into the container myself. If a guest is waiting at the restaurant for their food, I offer them a drink while they wait, and bring it to them. At the convenience to the guest, I bring the food out in a basket and bag it in front of them so that if there are any mistakes, they can be fixed right then and there. I also take the payment-cash or swiping the card-at the computer in front of them.
I provide a service to a guest (not customer!), therefore a tip should be provided to me. Yes a full 20% isn't completely necessary, but at least leave 5-10%. Leaving $1 is considered an insult, leaving the coins from the change provided is even worse. Leaving nothing is just rude.

Oct 18, 2010
JulietteD in Not About Food