To whom it may concern:
My family went to your restaurant tonight and were shocked by the complete lack of customer service. It is a shame because the food was delicious. Unfortunately, the dinner took two hours; more than twenty minutes to get water. The host was extrememly rude both on the phone and in person. You do a real disservice by having him greet your customers. We did not actually meet our waitress until we had been seated for about thirty minutes. It is a real shame because the food was very good. We will most definitely not be coming back and will be sure to tell others in the neighborhood to stay away.