jpiinctfsbw's Profile
Amy's Omelette House in Long Branch
Yes, the food is good, but the service has deteriorated to the point that my friends and I have sworn never to return.
Yesterday, we waited so long for water and menus, a (male) friend finally flagged a waiter to get some attention. A hostess appeared with menus, the friend joked "Finally!", we laughed and she just took the drink orders - - not a hint of "sorry for the wait". The (male) server finally appeared (not aware that his "tip meter" was already ticking downward).
After ordering, I went out to get something from my car and when passing the hostesses, I asked if they were short-handed, one said "No, we're fine." I told them we were concerned because it had taken so long . . . "No, we're fine." was the only reply. Another opportunity for good customer relations wasted by not expressing any concern. Food arrived, two of the three dishes were not prepared as ordered but we accepted them, not wanting to spend any additional time there. We had already agreed that no matter how good the food was, we were never going back.
When finished, we waited so long for someone to appear with the check, we amused ourselves with, every few minutes or so, one of us would say “Would you like a take-away container for that?”, “Are you ready for dessert?”, etc. When one of us said ”Jeesh, do we have to TACKLE someone to get the bill?”, we simultaneously - and silently - picked up our things and walked out. No one said a word to us.
It was only when we were leaving that I learned that the people at the very boisterous booth a few feet from ours included waiters hanging out with their friends between their duties. Can you make up stuff like this?
The management must want to go out of business!
