Extensive review... seems like they are still investing large amounts of money in their franchise. Too bad they can't take care of all of them. I have not been to the one in LA and do not plan to. I live in Mexico City. I went a couple of weeks ago to Phillipe and I experienced rude service and bad quality of food. Other foodie friends have also been complaining lately. If I were Phillipe Chow I would be embarrassed to have my brand and name associated to this restaurant.