Lynn T's Profile
Blue Star Cooktop problem - No tech support??
TIPo
BlueStar placed a service call to have someone fix my cooktop yesterday. You are right, it's the electronic module problem. According to the repair person, the electronic module is made by third party (they also are used in other brands). He has experienced several service calls like this. The good news is that the manufacturer of the electronic module tries to fix the problem and has an upgraded module now. So far the upgraded version has no problem.
Just for the BlueStar users information, the repair person told me that his store sells lots of brand name stove and cooktop, and after all he will purchase BlueStar if he has the budget.
Blue Star Cooktop problem - No tech support??
The igniter problem really bother me. But besides that, the cooktop is awesome!! I and my husband like it. I cannot comment on other brand names - like Viking or Wolf. I have not used them.
Blue Star Cooktop problem - No tech support??
TIPo
As I know there is one BS dealer around, which is about 50 minutes drive. Mine is drop-it cooktop 4 burners with a griddle. I talked to my dealer on this and he is very helpful and contacts BS service dept. for me. Now I was told that BS will sign me up for a service call on Wednesday, but yet got any call.
Good news is that according to the dealer, the warranty is started after the istallation, so I am fine with the warranty. I will post if I receive the service call from BS.
BTW, I purchased the cooktop from Eurostove, and the sales - Trevor is very nice and helpful.
Blue Star Cooktop problem - No tech support??
We could not find any problem for the ignitor. As TIPo mentioned, we might need to replace the electronic module because the flame from the simmer burner is normal, not too low to keep the ignitor clicking. Is a local gas guy could do the replacement? I am living in San Jose, CA, and BS is not popular (at least not in my surronding area).
Blue Star Cooktop problem - No tech support??
Hi TIPo,
Unfortunately, we did not solve the problem after two hours effort. You mentioned "If the clicking continues while the flame is higher, then you will probably need to replace the electronic module." The flame looks normal to the simmer burner, not low. So we might need to replace the electronic module!! Though we use the cooktop less than 6 months, but I purchased over one year. It's for a new house. The warranty might be expired.
Do you know where I could find more details on the electronic module? Is this problem happened for BS often? It's sad that you spent lots money to get a primier cooktop, but it has major problem in less one year.
I might need to check BS customer service again to see how they explain the problem and how I could fix it.
Blue Star Cooktop problem - No tech support??
My contractor told me the burner might get moisture when the problem was happened. We checked the igniter and burner and believe there is nothing wrong with the burner or igniter.
Thank you for everyone's inputs and My husband will work on TIPo's suggestion tomorrow. I will come back and post.
Actually besides the clicking problem and the tech support of BS, we like the cooktop. It looks nice and professional, and most important, it does good cook. My dishs cook and taste much better than my old one (GE). I am a picky person and spend lots of time for after cook cleaning. It's very easy to clean the open burners.
Blue Star Cooktop problem - No tech support??
Sorry that I did not express clearly! The new igniter is working to start the flame, but it does not resolve my problem - all 4 burners still keep clicking. I will have my husband to check the position of simmer burner igniter (like TIPo suggested) this weekend. My husband is handy but is not good reading English :< and I am tech idiot.
By the way, I cannot find any tech suport services from Blue Star website. I only get a service person's phone number from my dealer, and it's very frustrated to reach the person to get any advice. I am disappointed with BS' customer services.
Blue Star Cooktop problem - No tech support??
I am glad that TIPo has the similar problem. I will have my husband to fix it as your post. I will get back later. Thanks a lot!
Blue Star Cooktop problem - No tech support??
Thanks Geezer, I did not get white glove service... My contractor install it. Blue Star did send me a replaced igniter, but it does not work.
Blue Star Cooktop problem - No tech support??
I have a Blue Star 36" cooktop in less than 1 year. It works very well until the malfunction of the simmer burner three months ago. When I light up the simmer burner, all 4 igniters are keeping clicking even after the flame comes out in the simmer burner. I guess that there might be some thing (like sensor) in the simmer burner malfunction.
I tries to get a tech support from Blue Star, but no reply... Finally I got the dealer's help to reach the service person and he seems not understand my problem and sent me a new igniter. It's not working at all.
Now it seems no way to get a tech support form Blue Star to fix the simmer burner. Does anyone know what is the problem of my cooktop? thanks a lot!
