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Restaurant practices you'd like to see become more common

so they should raise the prices to include these extra's? I'd rather they nickel and dime here and there then me have to pay for items I don't use or want

Jan 03, 2013
joe777cool in Not About Food

Restaurant practices you'd like to see become more common

2 billion if everyone asks for 2 cups

Jan 01, 2013
joe777cool in Not About Food

Restaurant practices you'd like to see become more common

Just for the record, I see nothing wrong with what you are talking about. Its pennies, if that. The "double coffee cup" is really borderline for me. You are talking a $2-3 transaction with a 15-20 cent (approx) cup/cover. you are talking somewhere int he neighborhood of a 5-10% loss. even at the lower end, the business is losing 5% of their revenue...that really adds up!

Jan 01, 2013
joe777cool in Not About Food

Restaurant practices you'd like to see become more common

Most people are sane and ration, but as pointed out on so many occasions on this site and contained in this thread, there are still MANY that are not.

You just cant make broad general statements like "the customer is always right" because then you get the clown who says, i dont want a salad with my filet mignon, please substitute another filet. IT HAPPENS.

As I said above, the customer is NOT always right, but they are still the customer.

Jan 01, 2013
joe777cool in Not About Food

Restaurant practices you'd like to see become more common

If in deed the lg is twice the size of the small, you would be correct, however from my experience that isnt usually the case, especially in coffee shops.

You keep making the comparison to splitting an entree or getting a takeout container at a restaurant. The comparison isnt apples to apples. Many places have splitting fees, and all restaurants OFFER you a take out container, you dont need to ask its implied. Plus in a restaurant there is a much greater opportunity that beverages, appetizers, desserts will be added so it is much easier for a restauant to absorb the cost of a 20 cent container when the tab per person is $20-$50. This is not the case with the $3 coffee and the additional cup, lids, and possible condiments. You advised me to check my chemistry above, with all respect due please check your economics.

Jan 01, 2013
joe777cool in Not About Food

Restaurant practices you'd like to see become more common

I think we can all understand the economic differences between a small independent coffee shop and Dunkin Donuts.

At one time I owned my own business. I had a woman try to return an item (car navigation unit) to me 11 months after she purchased it. I politely told her that I would not be able to accept the return she got all upset and told me that Best Buy or Walmart would have let her return it. I countered with those are multi billion dollar corporations and can afford to take a loss like that, I am a small business just trying to make my mortgage payment every month! I would bend over for people where I could, and lost $ many times doing the right thing, but sometimes you have to make a business decision and sometimes some customers just aren't worth it.

Jan 01, 2013
joe777cool in Not About Food

Restaurant practices you'd like to see become more common

"then the other day a barista refuses to double-cup the coffee, as I always order a large and pour it into two cups to go."

so why dont you order 2 small cups? I'm guessing because its more expensive that way? I just dont understand why you feel that by buying 1 large entitles you to 2 smalls and the extra cream, sugar, cup and lid costs associated with it?

This has nothing to do with customer service IMO, I'm sorry and I mean no disrespect what so ever, but I feel that this type of behavior isn't the right thing to do.

Jan 01, 2013
joe777cool in Not About Food

Restaurant practices you'd like to see become more common

to answer your question, no I do not see a high perctntage of my customers as mentioned above, its a small percent - but as the old addage goes....one bad apple....and sometimes all it takes is 1-2 bad customers to really ruin your day.

Do I feel that customer service is lacking at times today? yes I do. However, if your definiton of the "golden age of customer service" is "the customer is already right," that is gone and will never return because people abuse it.

Jan 01, 2013
joe777cool in Not About Food

Restaurant practices you'd like to see become more common

I was just listing the incidents that came to mind over the past 15 years, a few different restaurants, different types of places too (chain to fine dining, pizza to breakfast). The place I work at now have some of the nicest customers I have ever had, but then there at that 5% that are a**holes and think they are entitled to all their heart desires because "they are always right."

thanks foodie for your concern, however!

Jan 01, 2013
joe777cool in Not About Food

Restaurant practices you'd like to see become more common

tombstone, clearly you have never actually worked in one of these types of industry.

Years ago I once had a customer demand I substitute another side dish for the sprig of parsley garnish he didnt want.

Another time I had to call the cops when a customer made a scene after I wouldn't return the $8 he lost in the stuffed animal crane machine.

I have people lose it when I wouldnt let them use a senior discount and a coupon on top of a daily special price (they basically wanted it for free).

I have on numerous occasions "lost it" on paying customers who felt it necessary to belittle, yell at, swear at, and generally take their lives frustrations out on my staff.

then you have the:

"I want my steak extra well done, but don't burn it."
"I want a pizza with extra extra pepperoni, but don't make it as greasy as the last one I got."
"I want my food delivered - 10 minutes from my house in the middle of December - and make sure it's still piping hot, it was only warm the last time."
"20 minutes for take-out on a Friday dinner? That's ridiculous!"
"Why is there mold in my (sealed from the factory) package of grape jelly, don't you people check this stuff?"
"I want a rare burger - sorry our corporate doesn't allow it"
"I want over easy eggs but dont make them runny."
"This is a hair in one of these meals, so we want the entire table of 8's meal comped."

I could spend the next hour typing this reply and still not run out of outlandish, ridiculous, moronic things customers have asked/demanded. If the customer was always right, every restaurant and retail establishment in this country would go out of business. I treat every guest with dignity and respect, but if they cross the line and no longer deserve it, I have zero problem with telling them NO.

Jan 01, 2013
joe777cool in Not About Food

Restaurant practices you'd like to see become more common

Drop the upsell?

Then you have the people that come and pick up their food and say "why didnt you tell me I could get that???"

Restaurants are a business, business attempt to maximize revenue. Car dealers sell warranties, furniture stores sell scotch-guard, movie theatres offer "the large for only 50 cents more." Its business, 99% of the time "no thanks" works.

Dec 31, 2012
joe777cool in Not About Food

Restaurant practices you'd like to see become more common

BRAVO!

I teach my staff that while the customer is not always right, they are still the customer. People can be down right ridiculous and obnoxious, and while we try to treat every guest with respect, they have to earn it at some point too.

Dec 31, 2012
joe777cool in Not About Food
2

Restaurant practices you'd like to see become more common

There is you, who is courteous and generous when a restaurant doesn't charge a cake fee - and then there is everyone else who:

-expects plates, utensils, napkins
-expects cake to be refigerated
-expects ice cream to be kept in the freezer
-expects serving utensils for said cake and ice cream
-expects candles, lighter
-expects staff to clean all of the above up

this is alot of running around for a restaurant/staff that will not only not make a dime off these desserts but money is being taken from their pocket in lost revenue and additional labor, materials, and table time as people linger over the brought in desserts.

People generally don't understand any of the above and don't tip accordingly - hence why places charge plating fees.

Dec 29, 2012
joe777cool in Not About Food

Christmas Day Lunch dilemma - what would you do?

here is the million dollar question - did those guests not show up for dinner, or arrive later, due to the last minute $50 request?

Dec 26, 2012
joe777cool in Not About Food

Christmas Day Lunch dilemma - what would you do?

If you can't afford to shell out $400 to feed people on Christmas then you shell out $100 or $200 and do it on a budget, do a pot luck, or don't do it at all. You don't invite someone, tell them to bring wine, and then the day before impose a $50 door charge.

The op said "I feel rather like I have been tricked, conned or stitched up." Sounds to me like this has little to nothing to do with money if you ask me!

Dec 25, 2012
joe777cool in Not About Food

Food Service Staff Texting

I have taken entire orders from people who can't be bothered to end their call, talk about rude and belittling, your interaction with me doesn't even require you to end your cell phone conversation?

Dec 15, 2012
joe777cool in Not About Food

Food Service Staff Texting

I work in the biz - and I am on my phone alot more than I should be. Today, texting is the way you communicate, especially with all my younger employees. Can you pick up this shift, can you come in earlier, can you come in later, can you pick this up on your way into work, why were we short $10 last night, where is the paperwork I left on the counter, where are you you are 15 minutes late etc etc etc. In addition my boss is constantly emailing me - which goes right to my phone.

It's very hard to enforce no cell phone policies in this day and age, especially when the managers NEED to be on them all to frequently. It is unhygenic and it is rude but the times are a changing....

Dec 15, 2012
joe777cool in Not About Food

Christmas Day buffet brunch in RI

Bluefin Grille, Marriott Providence Downtown, 1 Orms St., (401) 272-2400, marriottprovidence.com, offers a Christmas Day buffet from 11:30 a.m. to 2:30 p.m. It includes starters, a full salad bar, hot items, a carving station and desserts. The cost is $32.95 ($14.95 for children 6 to 12).

Has anyone been here?

Dec 13, 2012
joe777cool in Southern New England

Christmas Day buffet brunch in RI

I am also interested if anyone knows of a place open for brunch on Christmas, looked in the projo and there doesnt seem to be any advertising....

Dec 13, 2012
joe777cool in Southern New England

Sterno rack food warming advice needed

Try to encourage the use of crockpots for items that must be kept hot, sterno's barely keep food warm nevermind heat food to desireable levels (all the while putting everyone at risk of high levels of bacteria). Otherwise suggest dishes that will be good at room temperature or cold.

Dec 06, 2012
joe777cool in General Topics

Need ideas for Christmas Eve Dinner

Xmas party last night:

pulled pork quesedillas
bbq chicken pizza
roni pizza
crudite
guac/salsa/dip with various chips and grilled toast
proscutto/tomato/basil skewers
various cheeses (trader joes) and smoked sausages brought by a friend
chocolate fountain with several salty/sweet/fruit options for dipping
arancini balls (last minute addition - bought at Trade Joes)

everything was made night before/morning, last minute prep included melting chocolate, grilling off the quesedillas, cooking the pizza and arancini in the oven.

easy!

Dec 02, 2012
joe777cool in General Topics

Solo Patrons Hogging Booths... A Problem?

so let me get this right - the solo diner NEEDS the big table?

got it

Make everyone else change their dining plans to accomodate one person tying up a huge table, you are right....no selfishness at all.

Nov 29, 2012
joe777cool in Not About Food

Solo Patrons Hogging Booths... A Problem?

When a solo diner feels that the only way for them to enjoy their meal is tying up the only large table in the restaurant for an extended period of time without a single thought of the large groups that dont have a place to sit - that is the DEFINITION of selfish in this persons book.

I think some of the comments that come in support of the solo diner suggested by the OP are from the same type of people that would say "why should I give my subway seat up to that elderly person - my comfort is just as important." Some people get it, others dont and trying to reason/rationalize is pointless.

Nov 29, 2012
joe777cool in Not About Food

Can you describe your cooking style in three words?

Whats Domino's Number?

Nov 26, 2012
joe777cool in Not About Food

Solo Patrons Hogging Booths... A Problem?

Isnt that what a library is for?

Im with Kaleo on this one - send the campers packing!

Nov 26, 2012
joe777cool in Not About Food

Have you ever boycotted a restaurant for non food/service related issues? (i.e. political statements)

true, the terrible pizza makes it pretty easy to boycott!

Nov 26, 2012
joe777cool in Not About Food

Have you ever boycotted a restaurant for non food/service related issues? (i.e. political statements)

I am currently boycotting a certain Pizza company due to the owners Obamacare comments (after he gives away 2 million free pizzas).

On a local level, I frequent My Favorite Muffin & Bagel. Just before the election I went in and one of the employees (later I found out it was the owner) had a Romney pin on her apron. People are entitled to their opinion but I dont feel it professional to do so at work. I was turned off and decided to not tip that day. 50 cent's back in my pocket and I let the usual employees know a few days later that I hadn't tipped and the reason why. Turns out they were well aware of the problem but were powerless.

Nov 26, 2012
joe777cool in Not About Food

Mr. Slurppy

Have you tried one upping him to see if there is a reaction? Try slurping extra loud 3 seconds after he finishes, maybe he will open a door......

Nov 25, 2012
joe777cool in Not About Food

Noodles 102, Providence

At the risk of not getting a reservation, I must give a great review of Noodles 102, an Asian fusion/noodle house on Ives St in Providence. The menu is short, a few varieties of soup, noodles, clay pot rices, and a few appetizers and all of it is freshly prepared and delicious. The prices are in-expensive (most dishes $9.99), the portions are generous, the interior is warm and comfortable, and the service was very efficient. To top off all that it's BYOB! We have visited twice over the past few months and thoroughly enjoyed everything we tried.

I have to put Noodles 102 near the top of my list for Asian food in the RI.

Nov 25, 2012
joe777cool in Southern New England

Thanksgiving disasters

I would say I have one of those but my wife's parents are now divorced so now I have 2 of them!

Nov 25, 2012
joe777cool in Not About Food