leahren's Profile
GE Monogram kitchen stuff--any good?
I have a kitchen full of Monogram appliances, all about 3 months old -- bottom freezer 36" refrigerator, 36" cooktop and downdraft, double oven and dishwasher. I love the cooktop and the ovens - they have tons of power and have done great so far.
Just after it was installed, I had a question about my dishwasher and the technician who came out was actually able to tell us that my plumber failed to properly hook up the drain pipe. He saved us many thousands of dollars by catching that mistake!
The refrigerator, however, will not hold a steady temperature. Most days, the temperature is somewhere in the mid 40s though we often go for a several day stretch where the temperature remains at 50. Once in a while, it bounces back down to 39 degrees but it rarely stays there. The freezer is usually somewhere around -20 degrees. GE has not been able to solve the problem; I have had 5 visits by 3 or 4 different technicians and no one can figure it out. We replaced the computer on the unit and that still did not solve it. My contacts with customer service have been touch and go; sometimes they are understanding and helpful and sometimes it seems like they couldn't care less and just want me out of their hair. So far, however, I still don't have a working fridge.
