Like Me, Waiter! Please Like Me!

News flash courtesy of Salon: Apparently the level of service we get in a restaurant doesn't matter a whit with regard to how much we tip. It's actually all (or at least sometimes) about reverse psychology and our sniveling need to be liked. By our waiter. What, are we all Sally Field now?

Salon writer Francis Lam interviewed veteran server Steve Dublanica (of Waiter Rant fame), who says, "[T]he thing that's always amazed me is that the quality of service has almost no effect on tipping."

Instead it's a game of playing to personality types. Waiters may even act aloof, so that the customers have to win them over. Says Dublanica, "Some [customers] are trying to win the waiter's approval. In those cases you play it like a girl playing 'hard to get.' Because they want to say, 'This waiter was difficult and I turned them around, because I'm so good at dealing with people.' That's what the customer wants from that experience. They're looking for the waiter's approval, not for their service."

And here I thought tipping just involved a simple mathematical calculation.

If you don't buy into the mind games, our etiquette columnist has lots of simple advice on tipping.

Image source: flickr member alex-s under Creative Commons
POST A COMMENT |2 Comments

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  • I've read Steve's blog and it's annoyed me quite a bit. He railed against service charges even though it guaranteed waiters wouldn't get stiffed. Now he fully admits that tip has very little to do with service and is about an emotional game people play. Basically confirming everything I hated about the tipping system we have in place.

  • There may be some (tiny) amount of valididty to this but I have not been privy to it ...IF: The "client/customer" in question s suffering from some sort of debilitating self-confidence/egoic psychosis that has gotten to the point where he will forego decent service to instead get his emotional.mental/egoic back scratched....maybe then...MAYBE the psychological touche'-ing would go on. Barring the...+READ

    There may be some (tiny) amount of valididty to this but I have not been privy to it ...IF: The "client/customer" in question s suffering from some sort of debilitating self-confidence/egoic psychosis that has gotten to the point where he will forego decent service to instead get his emotional.mental/egoic back scratched....maybe then...MAYBE the psychological touche'-ing would go on. Barring the above, nice try at a story.....but keep working. Prior to my present empoyment worked for 20 years in the service industry from kitchen to bar to waiter etc. etc. Therefore I have bitching rights......Adrian Parker Producer Toronto-COLLAPSE